Last updated: 9 September 2026
We want every Seemab piece to arrive as expected. Please read the following conditions before requesting a return or exchange.
For an eligible item, email [email protected] within 7 calendar days of delivery. Include your order number, the item name and the reason for the request. Do not send an item until the return has been approved.
The item must be unworn, unwashed, unused and unaltered, with all original tags, packaging and proof of purchase. It must be free from fragrance, makeup, marks, damage and signs of wear. Seemab may decline items that do not meet these conditions.
Inspect your parcel promptly. If an incorrect, damaged or defective item arrives, notify us within 48 hours of delivery and include clear photographs of the item, packaging and shipping label. After verification, we will arrange an appropriate replacement, exchange or refund and cover reasonable return delivery where the issue is confirmed as ours.
Made-to-order, customised, stitched-to-measure, altered and personalised pieces are not returnable unless damaged, defective or supplied incorrectly. Bridal and heavily customised formal wear, final-sale items, gift cards, and items damaged through wear, mishandling or incorrect care are also excluded. For hygiene reasons, worn accessories or items identified as hygiene-sensitive cannot be returned.
Minor variation in colour, embroidery, embellishment placement or hand-finished details is natural and is not normally treated as a defect. A sizing issue is eligible only where the received garment materially differs from the size information or approved measurements.
Approved exchanges depend on stock availability. If the requested replacement is unavailable, we may offer store credit or an eligible refund. Customers are responsible for return delivery costs for change-of-mind or size exchanges; original delivery charges are not refundable unless the item was incorrect or defective.
After an approved return is received and inspected, we will notify you of the outcome. Eligible refunds are normally initiated within 7–14 business days to the original payment method where practicable. Your bank or payment provider may require additional processing time. Cash-on-delivery refunds may require verified bank transfer details supplied securely during the claim.
Contact us as soon as possible if you need to cancel. Ready-to-ship orders cannot be cancelled after dispatch. Made-to-order or customised work cannot be cancelled once cutting, embroidery, stitching or sourcing has begun.
For return and refund requests, email [email protected]. Location: Pakistan.
